In response to the ever-growing demand for outsourcing in Management Services, ASTREA CLAIM SOLUTIONS has devised a highly innovative service backed up by state-of-the-art technology.
Service features and means of delivery
This service allows outsourcing of procedural and administrative aspects regarding Transport Damage. This goes from where they are detected, along the whole supply chain, to recovery of repair costs from each responsible party. All information regarding the damage will be acquired and recorded to make up a reference Database, which will form a basis for the whole management service. The service includes check and registration of all reimbursement requests, verification that repair costs are reasonable compared with the damage type/severity reported, allocation of repair costs to the correct party; issuing of credit/debit summary tables for settlement and request of damage amounts; regular reporting and statistics to monitor damage rates.

The service also features digital filing of all paperwork regarding each claim and users can view data and photos linked to each damage item, by web. A Help Desk can also be requested, made up of native speakers, which would help to solve, in real time, any procedural or operational issues, which may arise between the parties.
Damage cost may be rapidly estimated, giving a precise indication of expenditure or recovery. Calculation is done using Manufacturers official price lists and labour schedules, or others if specifically requested by the Client.
It is thus an essential tool to convert damage parameters into economic value, allowing a considerable reduction in claim management times and precise estimation of costs to be settled.
Timely knowledge of damage levels and their financial impact allow the user to apply immediate corrective actions, which benefit business profit levels and performance improvement. Lastly, where insurance policies exist, data and indicators extracted as above guarantee reliability and transparency when reviewing and renewing with Insurance Companies.
Advantages of the Damage Service
- highly specialized staff, both with regard to technical aspects (back-office and surveys in the field), and administration
- Toll-free numbers and a multilingual Help Desk to give procedural and technical assistance for any market to each party involved in the process (carriers, interchange yards, shipping companies, dealers, etc.)
- Centralized data management, accessible to the Client, where performance indicators can be supplied, to allow establishment of improvement measures.
- Increase in the recovery rate for damage costs
- Ensure utmost transparency and rapidity of information
- Noticeable reduction in disputes and simplification of their effects